Services — Implementation, Migration, Training & Support

Setup & configuration

Colleges, courses, subjects and college–course mapping with NEP credit grouping — configured by Edulab in four steps before your first exam cycle.

Data migration

Master data and historical records — students, results, alumni — migrated from existing systems and spreadsheets, validated before cut-over.

Training

Video library on Self-Service plans; two live role-based sessions on Managed plans; unlimited training and an on-site team on Enterprise.

Support & SLA

Email support (48 hr) on every plan. Priority 24-hour support with WhatsApp/phone on Managed. 4-hour SLA with a dedicated account manager on Enterprise.

Integration & API

Payment gateways, single sign-on, WhatsApp/SMS/email, LMS and full API & webhooks on Enterprise for your existing university systems.

Custom module development

College-specific workflows, custom marksheet formats, white-label deployments and new modules built on the same platform.

Hosting & security

Cloud-hosted with backups and monitoring; on-premise or private cloud on Enterprise. Role-based access, audit trail, DPDP Act 2023 compliant.

Campaigns & internationalisation

National education campaigns (Study in Maharashtra), Erasmus+ and bilateral partnerships — helping 15+ Indian universities go global.

Program delivery

Live in days for a module. Phased for the full ERP.

A standalone module such as the Student Facilitation Center goes live in about 72 hours — no servers, no IT team required. Full ERP rollouts are phased college by college so no exam cycle is ever at risk.

✓ Discovery: process audit with the registrar, exam cell and finance
✓ Configuration: your branding, subdomain, fee structure and approval workflows
✓ Migration: master data and history loaded and verified
✓ Training: video or live sessions for admin, college and student-facing staff
✓ Go-live with monthly health reports and continuous improvement

Implementation Journey

1. Discovery & process audit

2. Configuration & data migration

3. Training & parallel run

4. Go-live & stabilisation

5. Monthly health reports & improvement

Service levels

The same three service levels on every product.

Service	Self-Service	Edulab Managed	Enterprise
Setup by Edulab team	—	✓	✓
Data migration	—	✓	✓
Training	Video library	2 live sessions	Unlimited + on-site
Support response	48 hr email	24 hr priority + WhatsApp/phone	★ 4 hr SLA
Onboarding / account manager	—	Onboarding manager	Dedicated account manager
Custom workflows & formats	—	Custom marksheet format	Per-college workflows
API & ERP integration	—	Basic API	Full API, webhooks, ERP integration
Multi-campus & white-label	—	—	✓
Deployment	Cloud	Cloud	Cloud, on-premise or private cloud

From discovery to go-live — and every academic cycle after.